FAQs

When you purchase an online subscription, you will need to create an account by providing some basic information about yourself such as your name and address.

Any future purchases you make will be bought through this account.

Click LOGIN/REGISTER in the top right of the website, then click FORGOT YOUR PASSWORD? and follow the prompts.

Our payment platform is Stripe, which accepts most payment cards.

Yes, our checkout accepts international currencies.

No. There is no commitment, you can cancel your subscription at any time. When you cancel, your access to the content will remain available until the date your next payment is due, at which point it will cease, and that payment won’t be taken.

As long as you want them to. The online courses, magazine library, and combined subscriptions are rolling monthly products that you can cancel at any time, and gift subscriptions are for the duration of your choice, paid for with a single, up-front payment.

Yes, if there are sufficient funds in your account, and you haven’t cancelled the subscription.

Please log in to your account via the icon in the top right of the website which takes you to your account. In the left-hand menu click VIEW COURSES or VIEW MAGAZINES.

Yes, you can view the courses and digital magazines on phones, mobile devices, and computers. The magazine reader has full-screen viewer mode, pinch-screen zoom functionality and page-swiping for smaller, handheld screens.

Subscriptions can be cancelled up to 24 hours before the next payment is due and no further payments will be taken. If you cancel less than 24 hours before the next payment is due, that payment will be taken and the cancellation will occur automatically at the end of the following month.

Please follow these steps to cancel your subscription:

1. Log in to your account
2. Click MANAGE SUBSCRIPTIONS in the left-hand menu
3. In the list of subscriptions, click the red CANCEL button next to the subscription you wish to cancel

Once you have cancelled your subscription, the status will show as ‘pending cancellation’ until the date your next payment is due, when it will change to ‘cancelled’, and that payment won’t be taken. This is so you have access to the content for the whole month you’ve paid for in advance, rather than your access stopping on the day you cancel the subscription.

Once you have cancelled your subscription, the status will show as ‘pending cancellation’ until the date your next payment is due, when it will change to ‘cancelled’ and that payment won’t be taken. This is so you have access to the content for the whole month you’ve paid for in advance, rather than your access stopping on the day you cancel the subscription.